jelevo's Privacy Policy

1 General Overview

jelevo ("we", "our", or "platform") operates a safe and reliable online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use jelevo's website and services.

This Policy applies to all jelevo services — including website browsing, account registration, financial transactions, playing games, and customer support. Please read this Policy in full before using our services. By using the services, you agree to the terms of this Policy.

2 Age Restriction

jelevo's services are available only to individuals aged 21 and above. We do not intentionally collect any personal information from minors. If we become aware that a minor has used our services, we will immediately close the relevant account and delete the collected information.

3 Information You Provide Directly

When you register with jelevo or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Financial transaction details (bKash, Nagad, Rocket, bank transfer)
• Communication content provided through customer support

4 Automatically Collected Information

While you use jelevo, our systems automatically record certain technical information:

• IP address and device type
• Browser version and operating system
• Login time, logout time, and session duration
• Game activity and betting history
• Information collected through cookies and similar tracking technologies
• Page visits and navigation patterns

5 Information Received from Third Parties

In some cases we may receive information from trusted third-party sources, such as identity verification service providers, payment processors, and fraud prevention services. This information is used solely to ensure the security of your account and to verify the legitimacy of financial transactions.

6 Service Operation and Improvement

jelevo uses the collected information for the following purposes:

• To create, manage, and verify your account
• To process deposit and withdrawal transactions
• To manage bonuses, rewards, and promotional offers
• To improve the quality of game services and add new features
• To resolve technical issues

7 Security and Compliance

Information is used to protect both you and us:

• To prevent fraud, money laundering, and illegal activities
• To verify your identity (KYC process)
• To ensure responsible gaming and identify problematic playing patterns
• To comply with applicable laws and regulations
• To maintain records for dispute resolution and audits

8 Communication and Support

We use your information to communicate with you — including account notifications, transaction confirmations, customer support responses, and important security alerts. If you do not wish to receive promotional emails from jelevo, you can unsubscribe at any time from your account settings.

9 Sharing Information with Third Parties

jelevo never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances as needed to operate our services:

• Payment processors: To complete transactions via bKash, Nagad, Rocket, and bank transfer services
• Identity verification services: To ensure KYC verification and fraud prevention
• Game software providers: Technical information to ensure seamless game services
• Legal authorities: To comply with legal obligations or court orders

All our service providers operate under strict confidentiality agreements and are required to use the information received only for specified purposes.

10 In the Event of Business Changes

If jelevo goes through a merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance if such a change occurs. The new entity will be required to provide the same level of protection as this Privacy Policy.

11 Use of Cookies

The jelevo website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your service experience. We use the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security
• Functionality cookies: Help remember your preferences and settings
• Analytics cookies: Used to analyse service usage and make improvements

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly.

12 Technical Security Measures

jelevo applies industry-standard security technologies to protect your personal information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Data encryption — sensitive data at rest is stored in encrypted form
• Two-factor authentication (2FA) — additional protection for account access
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

13 Data Retention Period

We retain your personal information for as long as necessary. Generally:

• Active account data is retained while the account remains active
• Financial transaction records are maintained in accordance with legal requirements
• Closed account data is securely deleted after a specified period
• Customer support communication records are kept for a limited period as needed for issue resolution

14 Steps in the Event of a Data Breach

If a security breach occurs that could put your information at risk, jelevo will notify you as quickly as possible. We will also inform the relevant authorities and take all possible steps to minimise any harm.

15 Right to Access and Correct Information

As a jelevo user, you have the following rights:

• Right of access: The right to request what information we hold about you
• Right of correction: The right to request correction of inaccurate or incomplete information
• Right of erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to object to the processing of your information for specific purposes
• Right to data portability: The right to receive your information in a structured, machine-readable format

To exercise these rights, email us at [email protected] or contact our 24/7 live chat.

16 Withdrawal of Consent

You may withdraw consent given for optional data processing at any time. However, withdrawal of consent does not affect prior processing. Some data processing is necessary to provide the service — in such cases, withdrawing consent may mean it is no longer possible to continue using the service.

17 Third-Party Websites and Services

jelevo's website may include services from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These third parties have their own privacy policies, and their policies apply when you use their services. jelevo is not responsible for third-party privacy practices.

18 International Data Transfers

Your information may be processed outside Bangladesh as needed to operate the service. In such cases, we ensure that appropriate security measures are in place and that data protection standards are maintained.

19 Policy Changes

jelevo may update this Privacy Policy from time to time. If any significant changes are made, we will notify you before you use the service or by email to active users. Continuing to use the service after changes means you agree to the updated Policy.

20 Applicable Law

This Privacy Policy has been prepared in compliance with relevant data protection laws and regulations. In the event of any dispute, both parties will first attempt to resolve the matter through direct discussion.